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Shipping & Return Policies

100% Satisfaction Guarantee

We stand behind everything we sell. If, for any reason, you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Completed Bike Repairs

All bike repairs must be picked up within 10 days; any bike left over 10 days will be charged a $40 monthly storage fee starting on day 11. Oversized Bikes (Cargo Bikes, E-Bikes, Dutch Bikes, Tandems, Fat Bikes, etc.) must be picked up within 2 days; any oversized bike left over 2 days will be charged a $40 weekly storage fee starting on day 2.

All bikes left over 90 days will be considered abandoned unless Customer makes prior arrangements with us.

Local Delivery

We offer Bicycle and Indoor Trainer delivery to select zip codes in the surrounding area. If you're outside of the available area, please contact us to enquire about delivery. Fees will be calculated at checkout. When your order is completed, we will contact you to coordinate a delivery time.

In-Store Pickup - Always Free!

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require extra processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders must be picked up within 10 days. If your order is not picked up, your order will be canceled, refunded, and a 10% restocking fee will be charged.

Shipping (Continental U.S.)

All orders will be charged a flat rate of $11.99 for shipping and handling within the Continental U.S.*

*Some items may be subject to additional shipping and handling charges because of size or weight (bike racks, trainers, trailers, etc.). Also, some bikes are subjected to a $60.00 flat rate shipping charge.

RETURNS

If there's a problem with something you purchased from us, you can either bring it to our store or ship it back. Ride Brooklyn accepts returns and exchanges on any unused items in their original packaging with all tags attached. All Bikes, Custom Build Items, Tools, Hardware, Closeout Items, and Labor Fees are nonrefundable. Items returned within 7 days of your purchase (Delivery/Pickup date for online orders) will receive a full refund. Cash refunds over $100 will receive a check. Items returned within 30 days of your purchase (Delivery/Pickup date for online orders) will receive store credit.

We reserve the right to deny returns that are in any condition other than new. Any items returned that have been installed, used, or damaged may be subject to a 10% restocking fee or will not be accepted.


To return an item from your Online Order, please follow the below steps: 

  1. Email orders@ridebrooklynny.com and include the following information to obtain a Return Merchandise Authorization Number (RMA):   
    • Name
    • Order number
    • Specify return type (return, exchange, warranty)
    • Specify the reason for the return
    • If exchanging, please specify brand, model, and describe (color, size, design, etc.) the new item(s). If the exchange item you would like is unavailable, we will issue a refund.
  2. Receive an RMA number following completion of the above email. Your RMA number will be emailed to you within 24 hours.
  3. Box-up the item(s) you are returning with all original tags and packaging.
  4. Print your RMA number in a visible place on the outside of the package.
  5. Insure your package and obtain a tracking number from the shipping company.
  6. Ship to:

Ride Brooklyn
Return/Exchange
468 Bergen St.
Brooklyn, NY 11217 

The buyer is responsible for paying for return shipping. Shipping charges will only be refunded in full on items shipped in error by Ride Brooklyn.

All refunds will be applied to the original purchaser's credit card once Ride Brooklyn has inspected the returned item to ensure that it is unused, uninstalled, and in original new condition along with the retail packaging. Refund notification will then be made via email. Please note that there can be a time difference between when Ride Brooklyn applies a refund to the credit card versus when your credit card company processes and posts the request.

All merchandise sold by Ride Brooklyn carries the full and original Manufacturer's warranty. All warranty items must be inspected by Ride Brooklyn and/or the Manufacturer of the item(s) to ensure that they are covered under the Manufacturer's warranty.

Backorder

Occasionally, some items are unexpectedly "Out of Stock" or "Unavailable" and may be backordered. If this should occur, we will only refund you money for the "Out of Stock" or "Unavailable" item(s).

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur. We reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the error source. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.